Frequently Asked Questions
Everything you need to know about ACASIS products and services.
Does ACASIS offer international shipping?
Yes, we ship our high-performance electronics worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is the warranty period for ACASIS products?
All ACASIS hardware, including capture cards and docking stations, comes with a standard 12-month limited warranty against manufacturing defects.
Are your docking stations compatible with both Mac and Windows?
Most ACASIS docking stations and hubs are plug-and-play compatible with Windows, macOS, and Linux. Please check specific product specifications for Thunderbolt 3/4 or USB4 requirements.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.