Returns & Exchanges
At ACASIS, we stand behind the quality of our professional video capture and storage solutions with a 30-day satisfaction guarantee. If your gear does not meet your technical expectations, you may return it for a full refund or exchange within 30 days of delivery.
Initiate Request
Contact our technical support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Package
Securely pack the device in its original packaging, including all cables, adapters, and manuals to ensure a smooth inspection process.
Ship the Item
Affix the provided shipping label or use a trackable carrier to send the package to our designated service center for verification.
Quality Inspection & Refund
Once our engineers verify the hardware's condition, we will process your refund or ship your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing